As an active member of Change Management and Release Management team, assisted PMO, AD, AO, various LOB’s in initiatives related to “Run the Bank”, “Grow the Bank” and “Change the Bank” programs and projects.
Coordinated release activities for multiple initiatives related to Big Data (Cloudera Enterprise Data Hub Hadoop Distribution), Machine Learning (ML), Artificial Intelligence (AI), Data Science, Cloud Migration (Azure, AWS, Google), Data Quality, Business Intelligence (BI), Micro Service Based Metadata Driven Ingestion framework for Batch and Real time ingestion of data from different applications
Ensured compliance with Enterprise Change Management and Audit Process and presented changes to weekly TAB and CAB forum.
Managed Release Planning Roadmap, hosted weekly Release Planning meeting and maintained RAID Log. Trained new-hires on Change Management and Release Management Processes and tools like ServiceNow, JIRA, SharePoint.
Reviewed implementation plans to ensure that pre-implementation, implementation, verification and backout steps are documented, risk related to change is properly classified as High/Medium or Low, tasks are accepted, resources are secured, and if applicable outage notifications was sent to data provider and consumers.
Canadian Tire Promotions Team Member
Proactively ask customers how they can be assissted
Provide customers with product information
Ensure store aisles are well stocked and organized
Respond to customers’ requests and concerns
Adobe Creative Suite
Microsoft Domain Services Management
Mohawk College of Applied Arts and Technology
Computer Systems Technician - Network Systems
2019 - Present
University of Toronto
Communication Culture Information Technology
Introductory First Year Program
2017 - 2018
Loyola Catholic Secondary School
Ontario Secondary School Diploma with Honours
2013 - 2017
Director - Major Problem Management Infrastructure Operations Center
Director - Delivery Initiatives - Personal and Small Business Banking